Terms & Conditions

Return Policy

Apparel items are made to order, exchanges and returns can only be made if garments are defective, they will be exchanged for the exact item and size. Please select your size carefully using the size charts linked in the descriptions. To initiate a return, use the contact form to reach out and include your name and order number.

Delivery Time

UrgentVet Merch has many items in-stock and these ship within 1-2 business days. Decorated apparel and accessories are made on-demand and will take 3-4 weeks. If you need something for an event date, please use the contact form or reach out to jaz@imagebuild.com

Gift code not working?

Try restarting your device and entering the code by hand (as opposed to cut and paste). If that doesn’t resolve the concern, please use the contact form to reach out. 

For Employees Only

Please note, this internal fulfillment portal is designated for employee use only. It is intended to be a company source for approved branded items such as: clinical supplies, wearables, and promotional items.